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  5. Complaints and compliments
  6. Children's social care complaints
  7. Children's social care complaints policy

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Children's social care complaints policy

This policy explains how we handle complaints about children's social care.

  1. Introduction
  2. Our commitment
  3. What a complaint is
  4. Who can complain
  5. What you can complain about
  6. What you cannot complain about
  1. How to make a complaint
  2. Advocacy and support
  3. The statutory complaints process
  4. Local Government and Social Care Ombudsman
  5. Learning and improvement
  6. Contact details

What you cannot complain about

There are some things we cannot consider under this complaints process including:

  • matters subject to legal proceedings or court decisions
  • child protection investigations (Section 47 enquiries)
  • issues relating to schools or education (handled separately)
  • issues that should be considered under the council's corporate complaints policy
  • complaints made more than 12 months after the event, unless there are exceptional circumstances
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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.