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  4. Contact us
  5. Complaints and compliments
  6. Children's social care complaints
  7. Children's social care complaints policy

Children's social care complaints policy

This policy explains how we handle complaints about children's social care.

  1. Introduction
  2. Our commitment
  3. What a complaint is
  4. Who can complain
  5. What you can complain about
  6. What you cannot complain about
  1. How to make a complaint
  2. Advocacy and support
  3. The statutory complaints process
  4. Local Government and Social Care Ombudsman
  5. Learning and improvement
  6. Contact details

Contact details

Children's Customer Care and Complaints Manager

  • Jennifer Watson
  • Telephone: 020 7527 8048
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