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  4. Contact us
  5. Complaints and compliments
  6. Children's social care complaints
  7. Children's social care complaints policy

Bank holiday service changes: Monday 31 August

Find out about changes to our services due to the bank holiday. There is no rubbish or recycling collection on Monday 31 August so collections will be a day later than usual. 

Children's social care complaints policy

This policy explains how we handle complaints about children's social care.

  1. Introduction
  2. Our commitment
  3. What a complaint is
  4. Who can complain
  5. What you can complain about
  6. What you cannot complain about
  1. How to make a complaint
  2. Advocacy and support
  3. The statutory complaints process
  4. Local Government and Social Care Ombudsman
  5. Learning and improvement
  6. Contact details

Advocacy and support

For more information, if you need any support completing the complaints form, or you wish to speak to someone, you can call our Children’s Customer Care and Complaints Manager on 020 7527 8048. Lines are open Mondays, Tuesdays, Thursdays and Fridays, 9am to 5pm.

All children and young people making or considering a complaint will be offered information about advocacy services and help to access an advocate. Reasonable adjustments will be made for disabilities or vulnerabilities, in line with the Equality Act 2010.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.