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  3. Home
  4. Contact us
  5. Complaints and compliments
  6. Children's social care complaints
  7. Children's social care complaints policy

How to get a measles vaccine for children in Islington

Measles cases in Islington are rising. If your children have not had a free measles vaccine, talk to your GP and check our vaccination page for more info.

You can also book now for school-aged children at a local clinic.

Children's social care complaints policy

This policy explains how we handle complaints about children's social care.

  1. Introduction
  2. Our commitment
  3. What a complaint is
  4. Who can complain
  5. What you can complain about
  6. What you cannot complain about
  1. How to make a complaint
  2. Advocacy and support
  3. The statutory complaints process
  4. Local Government and Social Care Ombudsman
  5. Learning and improvement
  6. Contact details

What a complaint is

A complaint is any verbal or written expression of dissatisfaction or disquiet about the actions, decisions, or apparent failings of children's social care services that requires a response.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.