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  3. Home
  4. Contact us
  5. Complaints and compliments
  6. Make a complaint about council services
  7. Complaints policy

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Complaints policy

This policy explains how we handle complaints.

  1. What a complaint is
  2. Who can complain
  3. What you can complain about
  4. What you cannot complain about
  5. How to make a complaint
  6. The complaints process
  7. Complaint handling and outcomes
  1. Managing unreasonable actions
  2. Remedies policy
  3. About our complaints policy
  4. Confidentiality and privacy notice
  5. Contact details
  6. Versions

What a complaint is

A complaint is an expression of dissatisfaction, however made, about the standard of service, actions, or lack of action by the council, its staff, or those acting on its behalf, affecting an individual customer or group.

You do not need to use the word 'complaint' for us to treat it as such. We will offer you the choice to make a complaint whenever you express dissatisfaction.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.