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  4. Contact us
  5. Complaints and compliments
  6. Make a complaint about council services
  7. Complaints policy

How to get a measles vaccine for children in Islington

Measles cases in Islington are rising. If your children have not had a free measles vaccine, talk to your GP and check our vaccination page for more info.

You can also book now for school-aged children at a local clinic.

Complaints policy

This policy explains how we handle complaints.

  1. What a complaint is
  2. Who can complain
  3. What you can complain about
  4. What you cannot complain about
  5. How to make a complaint
  6. The complaints process
  7. Complaint handling and outcomes
  1. Managing unreasonable actions
  2. Remedies policy
  3. Joint Complaint Handling Code
  4. Confidentiality and privacy notice
  5. Contact details
  6. Versions

What a complaint is

A complaint is an expression of dissatisfaction, however made, about the standard of service, actions, or lack of action by the council, its staff, or those acting on its behalf, affecting an individual customer or group.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.