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  3. Home
  4. Contact us
  5. Complaints and compliments
  6. Make a complaint about council services
  7. Complaints policy

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Complaints policy

This policy explains how we handle complaints.

  1. What a complaint is
  2. Who can complain
  3. What you can complain about
  4. What you cannot complain about
  5. How to make a complaint
  6. The complaints process
  7. Complaint handling and outcomes
  1. Managing unreasonable actions
  2. Remedies policy
  3. About our complaints policy
  4. Confidentiality and privacy notice
  5. Contact details
  6. Versions

Contact details

If you need this policy in a different format, please contact the Complaints Officer.

Complaints Officer

Assistant Director, Information and Digital Governance

Senior Officer with accountability for complaints

Director of Digital Services

Address

Digital Services
222 Upper Street
London
N1 1XR

Email address

central.complaints@islington.gov.uk

Member Responsible for complaints

To be confirmed

Address

Town Hall
Upper Street
London
N1 2UD

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.