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  3. Home
  4. Contact us
  5. Complaints and compliments
  6. Make a complaint about council services
  7. Complaints policy

Complaints policy

This policy explains how we handle complaints.

  1. What a complaint is
  2. Who can complain
  3. What you can complain about
  4. What you cannot complain about
  5. How to make a complaint
  6. The complaints process
  7. Complaint handling and outcomes
  1. Managing unreasonable actions
  2. Remedies policy
  3. Joint Complaint Handling Code
  4. Confidentiality and privacy notice
  5. Contact details
  6. Versions

Versions

This policy will be regularly reviewed at least annually, or sooner, if there are significant legislative or guidance updates issued by the Local Government and Social Care Ombudsman and the Housing Ombudsman.

This policy was last updated on 4 March 2026.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.