Buy visitor e-vouchers

What you need to buy visitor e-vouchers

If you have not bought e-vouchers before, you will need:

• a RingGo account
• a resident visitor permit 

Create a RingGo account

Create a RingGo account on their website.

You will need:

• a mobile phone number
• name and email address
• a password.

Resident visitor permit

Follow these steps to apply for a resident visitor permit.

1. Log in to your RingGo account.
2. Click 'apply for a new permit'
3. Choose 'resident visitor application'

You will need to give your:

• post code
• address
• name
• proof of address

As proof of address, RingGo accepts:

• driving licence
• benefit or pension book
• electoral register
• Department of Work and Pensions (DWP) letter
• energy or water bill (dated in the last three months)
• tenancy agreement
• latest council tax bill

We may double-check with the electoral roll or ask for more proof of your address.

Buy visitor e-vouchers

When you have a resident visitor permit with RingGo, you can buy visitor e-vouchers.

You can buy e-vouchers:

• on the RingGo app 
• on the RingGo website 
• by calling RingGo on 020 3046 0005

You will need:

• your visitor’s vehicle registration number (e-vouchers are linked to the vehicle's number plate)
• how long your visitor needs to park 
• debit or credit card

You can get e-vouchers to use straight away or up to two days in advance. 

If you don’t have the internet or cannot use a computer or mobile phone, you can:

• contact us by phone or online
• visit an Access Islington hub to speak to someone in person
• visit a local library for help using a computer

Refunds

To get a refund, you must tell us by 4pm the day before you needed to use the e-voucher.

To cancel an advance booking, you must contact RingGo by 4pm on the day before the session starts.

To contact RingGo:

• use the RingGo web chat
• email support@Ringgo.co.uk

You will need details of the parking session you want to cancel. 

Terms and conditions

Read the e-voucher terms and conditions.