New ways to report repairs
You can report repairs using WhatsApp and an automated phoneline. This is part of a trial.
How to get started
- Open the chat on WhatsApp.
- Start chatting with the agent. You can start with a simple "Hi".
- Tell the agent what needs fixing in your home.
Automated phoneline
Call 020 7224 3400
Tell the agent what needs fixing in your home.
Why use them
You can report a repair on WhatsApp or the automated phoneline 24/7 – day or night. You'll get a reply straight away from the AI agent. You don't have to wait for anyone to get back to you or to pick up the phone.
Repairs not covered
At the moment, you cannot use WhatsApp or the automated phoneline to report:
- emergency repairs
- repairs you are responsible for
- damp and mould – use the online form
We want to hear from you
After you’ve used the service, please take our quick survey.
Your thoughts will help us see how well the trial is going so we can improve it.
How we use your data
Read our privacy notice for information on how we collect, use and share personal data to provide this service.