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Report a repair on WhatsApp

Some council tenants can use WhatsApp to report repairs as part of a new trial.

Who can use WhatsApp

Council tenants living on King Square estate can now use WhatsApp to report repairs. This is part of a new trial.

Why use it

You can report a repair on WhatsApp 24/7 – day or night. You'll get a reply straight away from our AI agent, Matti. You don't have to wait for anyone to get back to you or to pick up the phone. 

Report a repair on WhatsApp

  1. Open the chat on WhatsApp (or add 07889 155 020 to your WhatsApp contacts). 
  2. Start chatting with Matti. You can start with a simple "Hi".
  3. Tell Matti what needs fixing in your home.

Repairs not covered

You cannot use WhatsApp to report:

We want to hear from you

After you’ve used the service, please take our super quick survey.

Your thoughts will help us see how well the trial is going.

How we use your data

Read our privacy notice for information on how we collect, use and share personal data to provide this service.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.