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Report a repair on WhatsApp

Council tenants can use WhatsApp to report repairs as part of a trial.

How to get started

  1. Open the chat on WhatsApp (or add 07915 340 855 to your WhatsApp contacts). 
  2. Start chatting with Matti. You can start with a simple "Hi".
  3. Tell Matti what needs fixing in your home.

Why use it

You can report a repair on WhatsApp 24/7 – day or night. You'll get a reply straight away from our AI agent, Matti. You don't have to wait for anyone to get back to you or to pick up the phone. 

Repairs not covered

At the moment, you cannot use WhatsApp to report:

We want to hear from you

After you’ve used the service, please take our super quick survey.

Your thoughts will help us see how well the trial is going so we can improve it.

How we use your data

Read our privacy notice for information on how we collect, use and share personal data to provide this service.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.