Emergency repairs
If the problem poses a danger to your health or security you should call Housing Direct
Sometimes emergency repairs are needed outside office hours. If a repair is very urgent (for example, it is a danger to health and safety or security) and cannot wait until the next working day, you can call the Housing Direct emergency service.
We may carry out a temporary repair until we can carry out a full repair during normal working hours.
Problems that need emergency repairs
- A leak - if the water cannot be turned off or the leak contained in the case of a severe leak or burst pipe.
- A leak - if it is affecting the electrics or another property.
- Dirty water coming up from plug holes, toilets or other drainage.
- Broken glass that is a danger to anyone's health or safety.
- Someone can easily get into your home (broken locks).
- No electricity.
- An unsafe electrical fitting that is sparking or smoking, or there is bare wiring
- No cold, clean drinking water at all.
- No central heating during winter.
- You are trapped in a lift in a housing block.