Improving housing services
What we are doing to make our services better for you.
We are committed to improving our housing services. We have created improvement plans and we will make sure we include resident feedback to do more to improve and shape our services.
Resident satisfaction survey 2025
Between September and November 2025, we invited tenants and leaseholders from council and Partners for Improvement-managed homes to share their views about the housing services you get. We want to hear about what is important to you and how satisfied you are with our housing services. We use your feedback to help improve our services.
We used a company called Kwest Research to carry out the survey over the phone.
See the results of previous resident satisfaction surveys.
If you have any queries or feedback about the survey, you can:
What we're doing to make our services better
Service Improvement Board
The board oversees improvement of all housing services and how we're meeting consumer standards.
Annual tenant survey and Tenant Satisfaction Measures
We will use feedback and results from these surveys and the tenant satisfaction measurements to focus on areas that really need improvements.
Departmental improvement plans
Each plan addresses a service area that needs a lot of improvement.
Estate Champions
Our Estate Champions are people that are chosen to help coordinate services and communication on their estates which are experiencing one or more difficult or recurring issues such as repairs, cleanliness, noise and disruption from major works and anti-social behaviour.
Resident feedback form
Completing our you said, we did form helps us help you.
Mystery shopping
Residents can sign up to check and tell us about the quality of our services without us knowing.
Thriving Neighbourhoods
A community investment programme that opens every year for your suggestions on how we can use the money to improve your areas.
Housing Scrutiny, Resident Service Improvement group, Complaints panel
Groups that examine our services, performance and support our efforts to improve services. See details of housing scrutiny meetings.
More about what we're doing
You can find out more about what we've done this year with your feedback.
Work with us to improve our services
Your feedback and discussions with you at events, meetings, phone calls, online and paper surveys, and communication all help us to improve our services.
We are looking for residents that want to work with us to help improve our services.
If this is you, join our resident involvement register.