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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Council tax for landlords

Check who should be paying council tax, how much you pay for an empty property, and let us know about a change of tenancy.

Who is responsible for paying council tax

If you are a landlord renting out a property, who is responsible for paying council tax depends on the sort of letting arrangement you have.

  • Tenant: The tenants are responsible for the council tax when you rent the whole of the property to one person or family, or to joint tenants. We send the bill to your tenants.
  • Landlord: If you rent out the property to several people, each with their own tenancy agreement to occupy only part of the building you are responsible for paying the council tax, we send the bill to you.

Data privacy

We cannot give out information about any council tax account that does not belong to you, whether or not you own the property.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.