Contact us in an emergency
Our normal working hours are Monday, Tuesday, Thursday and Friday 9am to 5pm and Wednesday 10am to 5pm. We can only deal with emergency issues outside of these hours, for example if it is a danger to health or safety.
If the emergency or crisis is life threatening, call 999.
If you need help with
- Social services
- Emergency housing repairs
- Homelessness
- Anti-social behaviour and noise happening now
- Roads, pavements and tree issues
Social services
There is an emergency social work service for urgent problems outside normal office hours. If the problem cannot wait without risking safety, call us on 020 7226 0992.
Emergency repairs
If a repair is very urgent - for example, it is a danger to health and safety or security - and cannot wait until the next working day, call 080 0694 3344.
Emergency repairs you can report
- A leak - if the water cannot be turned off or contained, is affecting electrics or going into another property
- Dirty water coming up from plug holes, toilets or other drainage - a blocked toilet is not an emergency
- Broken glass if it is a danger to health or safety
- Someone can easily enter your home, for example your door will not close or lock
- No electricity at all
- Electrical sparking or smoking, or there is bare wiring
- No cold, clean drinking water
- No central heating during the winter months
- Being trapped in a lift in a housing block
Homelessness
If you become homeless without warning, we will have to check if we can give you emergency accommodation for one night, or over a weekend if you contact us on Friday.
We will only provide emergency accommodation if you have a local connection to Islington. Find out more about local connections.
- Call us: 020 7527 2000
- Email: advice.housing@islington.gov.uk
Roads and pavements and trees
We will investigate a road or pavement problem out of hours if it is dangerous and could cause serious injury or death, such as:
- broken manhole covers
- flooded roads or pavements
- a fallen tree or in danger of falling on public roads
- a bridge or other structure which has been hit by a vehicle or has collapsed
- a fire under a bridge
- any other road or pavement problem you think is dangerous
If the problem is not an emergency, you can report it online and it will be dealt with in normal hours.
Antisocial behaviour and unreasonable noise
We offer an out of hours service to deal with anti-social behaviour and noise that is happening now.
The quickest way to report this is online. We will investigate to find out more about the issue.