Report a problem with a road or pavement
How to report a problem on a road in Islington - like potholes, a damaged pavement, blocked drains, flooding or faulty street lights.
Report a problem with a road
You can report issues with roads (except for red routes, private roads and housing estates) to us online through My Islington or the Love Clean Streets phone app (available on Google Play or the Apple store).
Take a picture, provide some basic details, and our team will resolve it for you. You’ll be able to track our progress and will be notified when we fix the issue.
Report a problem on a red route (TfL roads)
Roads with red lines on the side are maintained by Transport for London (TfL) and problems with these roads should be reported direct to TfL – this includes a faulty traffic light.
Report a faulty streetlight
Streetlights are managed by our partner, Enerveo. Please report faults with streetlights, bollards or beacons on the Enerveo website.
Frequently Asked Questions (FAQs)
How do I report a pothole?
You can send a direct report to the highways repair team at this webpage: https://www.islington.gov.uk/roads/report-fault-on-roads.
Alternatively, the Love Clean Streets mobile app (which is free to download) can be used to make reports, which can also include photos. Using this app means the exact location can be pinpointed, and the repair request can be sent to the organisation responsible. This will usually be Islington but could be another borough if the pothole is on a boundary road or could be Transport for London (TfL) if the pothole is on a main road that they manage.
Who manages the roads in Islington?
Islington Council has a responsibility for the maintenance and repair for most of the roads in Islington, including pavements, but we are not responsible for the entirety of the road network.
In every London borough there are roads that are the responsibility of Transport for London (TfL). These are commonly known as ‘Red Routes’ as they are marked by double red lines (where you would normally find double yellow lines) and are shown on this map. To report a pothole on a TfL-managed road, please visit https://tfl.gov.uk/help-and-contact/contact-us-about-streets-and-other-road-issue
Islington’s neighbouring boroughs are Hackney, Haringey, Camden and the City of London, and the borough boundary line usually follows the road network. Each boundary road has a specific maintenance agreement where one borough will take responsibility for repairs – if it is not clear which side of the boundary, you are on, then it is safest to report it to both boroughs.
How quickly will a pothole be repaired once I report it?
The council has a target to repair or make safe 95% of potholes within 72hrs of them being identified. As of autumn 2025, 100% of potholes are being repaired within this time frame.
How frequently does the council inspect for potholes?
All borough roads are routinely inspected, with the frequency depending on a number of factors (for example, how heavily-used the road is). Frequencies vary between monthly, quarterly, six-monthly and annually.
What is the council’s code of practice for pothole repair?
Islington's Sustaining our Streets code of practice as agreed by the Department for Transport (DfT) and Transport for London (TfL).