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  5. Complaints and compliments
  6. Adult social care complaints
  7. Adult social care complaints policy

Adult social care complaints policy

This policy explains how we handle complaints about adult social care. This is based on the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.

  1. What a complaint is
  2. Who can complain
  3. Time limit for complaints
  4. Complaints about other organisations
  1. How we will handle your complaint
  2. How to make a complaint
  3. Contact details

Contact details

You can discuss the process in more detail by contacting the customer services team. 

Customer services
Health and Social Care
Islington Council
222 Upper Street
London
N1 1XR

Telephone: 020 7527 8046 or 020 7527 8047

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.