Accessibility statement for NRCA support payments website

This statement applies to content published on the NRCA Islington Support Payments  website.

This website is run by Islington Council. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader 

 We’ve also made the website text as simple as possible to understand.

AbilityNet have advice on making your device easier to use if you have a disability.

 How accessible this website is

We know some parts of this website are not fully accessible:

  • The skip to menu link does not work.  This will make the page a little bit more difficult for screen reader users to navigate.
  • The landmarks are not in the correct order.  This could cause some confusion for screen reader users.
  • There are not multiple ways of navigating to content on the site.  Because the site is quite small, this should not cause significant difficulties.

 Technical information about this website’s accessibility 

Islington Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.  The website is not compliant with the following WCAG success criteria listed below:

2.4.4 Link purpose
1.3.2 Meaningful sequence
2.4.5 Multiple ways


There are no exemptions to any of the content on the NRCA Islington Support Payments site under the Public Sector Bodies (Websites and Mobile  Applications) Accessibility Regulations 2018. 


If you would like to raise an accessibility failing on this website, are having any issues accessing the information on this website or need it in a different format please get in contact.

Islington Council’s Customer Centre and the Town Hall have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

The team will review your request and get back to you in 10 working days.  

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Preparation of this report

This statement was prepared on 23/06/2022. This website was last tested on 03/05/2022. The test was carried out by Islington Council using a combination of manual and automated testing using:

  • JAWS
  • WAVE
  • ANDI
  • Colour Contrast Analyser 
  • Chrome browser v98


Our developers are working on a number of sites to improve accessibility.  The accessibility problems will not be addressed before the 28/10/22.