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Christmas and new year opening times and services

Find out our opening times and service changes over Christmas and New Year holidays. This includes changes to bin collection days, parking and customer contact centre opening hours.

Islington Town Hall will be closed from Thursday 2 to Monday 6 January 2025 for planned maintenance. Registrar services will be reopen on Monday 6 January 2025.

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Collecting for reuse

You can donate unwanted but reusable household and electrical goods so they can be refurbished and sold to local people at affordable prices.

Can your items be reused?

If your items are in good condition and can be reused, please arrange a reuse collection instead. It’s cheaper and the items will be refurbished and sold to local people at affordable prices.

You can use the council's low-cost reuse collection or donate unwanted but reusable household and electrical goods to other organisations who will collect them from your address.

Free collection services from your home

Freegle

Freegle stands for Free Giving Locally Easily, and they provide a free online only service and mobile app. You can give away and seek unwanted goods in your local area. Items must be in good condition. There are 430+ Freegle groups around the UK run by volunteers. Find your local Freegle group and:

  • post a message offering an item
  • other people see it and reply to you
  • choose who to give it to and they collect.

You can also search or browse the items offered or post a request for a particular item.

Traid

Free collection service from your door of unwanted textiles:

  • Suitable for those with a lot of clothes to donate
  • Appointments only direct with Traid
  • Complete the booking form or telephone Traid on 020 8733 2595.

TipTapp

TipTapp is a free to download app created by a private company for instant reuse or recycling of unwanted items. Items must be in a good condition.

  • create an advert by snapping a picture of what you would like removed.
  • someone who can reuse it will pick it up at no cost.

LoveJunk

LoveJunk is an online marketplace for the collection of bulky waste, furniture and appliances. It matches you to nearby licensed waste carriers and also reuse charities. Visit their website at lovejunk.com or if you are using a smartphone download the LoveJunk app.

Chargeable reuse collections 

The council offers a low-cost reuse collection service from addresses in Islington.

We accept:

  • most furniture in good, clean and reusable condition 
  • household electrical equipment 
  • dishwashers and tumble dryers 
  • soft furnishings, with the appropriate fire safety labels attached and intact. 

We can't accept:

  • mattresses 
  • cookers, fridges, freezers or washing machines 
  • broken, stained, ripped or torn items
  • divan bed bases.

How much does it cost? 

There is a limit of 6 items per collection (per week) but you may book as many collections per year as you need. 

Number of items Charge
Up to 3 £16 (minimum charge)
4 £21.32
5 £26.65
6 £31.98

Discounted collections

There is a 50% discount if you have a valid reference number to show you receive either Housing Benefit or Council Tax Support.

You will need to provide this number when you book your collection. You'll find it on your Benefit Decision Notice.

Book a collection

To book a collection you will need to go through your My Islington account. If you don’t have an account, you will need to register first. 

You will need to list each item you want collected and choose a collection day. Items will be collected on your booked day (usually within 3 to 4 days of booking). 

Book a reuse collection

Collection day

Please leave your items outside on the morning of collection.

Before your collection is due, you will receive a telephone call or text to say we are on our way. Our collection staff all have ID to prove they are from the council. 

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.