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Christmas and new year opening times and services

Find out our opening times and service changes over Christmas and New Year holidays. This includes changes to bin collection days, parking and customer contact centre opening hours.

Islington Town Hall will be closed from Thursday 2 to Monday 6 January 2025 for planned maintenance. Registrar services will be reopen on Monday 6 January 2025.

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If you need planning advice

Advice on a planning application

Seventy percent of planning applications we receive are invalid because they have been completed incorrectly. The council offers an advice service with experienced Planning Officers to help resolve issues and speed up planning decisions before you submit an application.

There are three levels of service - the duty planning service, formal pre-application service and a bespoke Planning Performance Agreement service. Which level you choose depends on the advice you are looking for and the scale of your proposal.

To help you decide what you need, read about our services.

Duty planning service

We offer an appointment-only Duty Officer Service for informal planning queries. There are two different services available:

General enquiries

We offer appointments providing general, informal procedural planning advice from an experienced officer. During such an appointment the officer can discuss whether your application form has been completed correctly, offer advice on the planning process, check application validation, check whether planning permission or listed building consent is required and more. The cost is £90.88 for a 20-minute telephone appointment, this includes a follow up summary email.

Net zero carbon and sustainability enquiries

If you are a resident or small business and are proposing energy efficiency measures, micro-generation equipment and/or energy reduction measures to your home or building, as detailed in the Islington Permitted Development Guide for Net Zero Works document, you are able to book a 20-minute telephone appointment free of charge, inclusive of a follow up summary email.

Find out more about the service and book an appointment

Formal pre-application service

Our formal pre-application advice service involves a Planning Officer reviewing your plans and providing written advice on the acceptability of your development proposal based on our unique experience and knowledge of Islington. We can also provide site visits for an additional fee. This early engagement enables key issues to be identified up front, avoids abortive planning applications and speeds up the statutory process. This service is applicable to the full range of development types and is priced according to the size of the development.

For further information on this service please visit the formal pre-application page.

Repairing and upgrading windows in listed buildings and conservation areas

If your property is a listed building or in a conservation area, and you would like to repair, upgrade or replace your windows, then you are likely to need planning permission and / or listed building consent to undertake the works.

This guidance will help residents to find the best option and make a successful application for their windows. This is to align with the council's target of being a Net Zero Carbon borough by 2030.

Download our guide to repairing and upgrading windows in listed buildings.

Bespoke Planning Performance Agreement service

For major development proposals we encourage the use of a Planning Performance Agreement. This service is a project management tool, which involves our experienced Planning Officer working collaboratively with you to help shape a development to optimize the site use and deliver a development that is acceptable to the community. This service can be used at any time in the development process. For more information on this service please visit the Planning Performance Agreement page.

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