Housing repair claim scam

Claim farming

Council tenants have told us that they’re being approached by companies that encourage them to make legal claims for things that need repairing in their homes. This is known as “claim farming”.

A claim farmer encourages residents to make a claim, using their company, and then sells your personal details on to legal firms.

What to look out for

These companies are not always what they seem. They will often:

• say they are from Islington Council or working on behalf of the council – this is not true
• advertise on social media, put leaflets through your letterbox or knock on your door, or may even call you – sometimes from unknown numbers or local lines
• say they are “no-win, no fee” services when there are really hidden costs
• only give you a very small amount of compensation money if your claim is successful.

Some people have been left in debt after signing a contract to work with these companies.

How to avoid scams and get your repair problems fixed

Be aware of this scam, be careful and make sure to:

• report any repairs as quickly as you can
  • online
  • by email at repairs@islington.gov.uk
  • by phone on 020 7527 5400
• always check who you are talking to and follow our scam awareness advice
• speak to the council and get advice from a real solicitor before signing anything.

If you are not happy with our repair services, you can make a complaint to us. If you are not happy with our response to your complaint, you can send your complaint to the Housing Ombudsman – they can award compensation money and order us to make repairs.

If you have been approached and are concerned about this scam, you can contact our Housing Services team at HomesAndCommunities@islington.gov.uk or by phone on 020 7527 5300.