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  6. Repairs

Some online services unavailable on Saturday 23 November and Monday 25 November

Due to essential maintenance some of our online services will be unavailable over the next few days.

  • On Saturday 23 November between 9am–5pm you will be unable to view your council tax, council tax support and housing benefits accounts or documents while we upgrade our systems.
  • On Monday 25 November between 6–11pm our online parking services will be unavailable. During this time, you won’t be able to review or pay for parking tickets or buy parking permits or visitor vouchers.

We are sorry for any inconvenience while we carry out these necessary works.

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Partners for Improvement, Tenant Management Organisations and Cooperatives repairs

If you live in a Partners for Improvement, Tenant Management Organisation or Cooperative run property, they may be responsible for some day to day repairs.

Partners for Improvement (PFI) street properties

If you live in a PFI property you need to contact Partners for repairs. You can contact Partners by freephone 0800 587 3595 during office hours, 8.30am-5pm, Monday to Friday. For out of hours emergency repairs call 020 7540 4570. You can also report repairs via Partners website. 

The PFI team are responsible for ensuring that Partners provide residents with housing services in line with the contract Partners have with Islington Council. You can view these contracts in our useful documents section on this page.

Check if you live in a PFI property.

If you need speak to the council about Partners for Improvement please email us on: PFITeam@islington.gov.uk.

Tenant Management Organisations (TMO) and Tenant Management Cooperatives (TMC)

If your home is part of a TMO or TMC they will provide some or all of your day-to-day repairs and the council carries out your major works. You are advised to contact your TMO or TMC for details on how, when and where you should report repairs.

Check if your property is managed by a TMO.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.