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  3. Home
  4. Housing
  5. Repairs and estate management
  6. Repairs

Change to managing your housing tenancy online

To manage your housing tenancy online, you now need to use My Islington. My Islington is a new customer account that has replaced My eAccount.

Register for My Islington now and follow the instructions at the top of the My Islington homepage to access your housing account. Learn more about this change.

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Handypersons scheme

Islington’s handypersons scheme can carry out small repairs around the home. These might be things that the council’s repair service or a landlord would not normally cover.

Here are examples of the services we can provide:

  • Home maintenance, for example, fitting curtain rails or shelves, assembling flat pack furniture, fitting lightbulbs, fixing minor problems with doors and windows.
  • Plumbing such as plumbing in washing machines, repair of minor leaks to taps and sink waste.
  • Fitting security measures like door and window locks, spyholes and chains, and hinge bolts.

This is not a complete list. Please contact the team to find out if the repair you need is covered by the scheme.

Eligibility

  • The service is for older residents and those with a disability.
  • Carers who get Carer’s Allowance or Direct Payments can also use the service.
  • You do not need to live in a council property to be eligible.
  • The service does not cover repairs that are the responsibility of a landlord.

Charges for the service

There are two rates.

  • Rate for households on low income, receiving a means-tested benefit: £10 per hour
  • Rate 2 for households not on low income: £25 per hour

If you are eligible for the low-income rate, there is a free 15-minute service for quick jobs such as changing light bulbs.

We will advise you on eligibility and the rate you will be charged. Please be ready to show proof of benefits you get if this applies to you.

Contact us

Phone lines are open during the following hours:

  • Tuesday: 2pm-5pm
  • Wednesday: 10am-5pm
  • Thursday: 10am-5pm
  • Friday: 10am-5pm
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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.