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  3. Home
  4. Housing
  5. Repairs and estate management
  6. Home safety

Change to managing your housing tenancy online

To manage your housing tenancy online, you now need to use My Islington. My Islington is a new customer account that has replaced My eAccount.

Register for My Islington now and follow the instructions at the top of the My Islington homepage to access your housing account. Learn more about this change.

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Window and balcony safety

Find out about window restrictors and other ways of using windows and staying cool safely.

Windows in all council homes above the ground floor should be fitted with catches – called window restrictors – to stop them opening too wide. Window restrictors keep people - especially children - safe from falls, which can be fatal. They are designed to let fresh air in without letting the window open wide enough that someone could fall through.

It’s important not to change or remove the window restrictors in your home. If you spot any issues, or aren’t sure if they’re working properly, let us know straight away. 

Properly fitted window restrictors should look like this photo.

The inside view of a window with a restrictor, two separate hinges joined by a thick wire with one attached to the outer frame vertically and the other to the inner window frame horizontally.

Report a problem with widow restrictors

If you have found an issue with your window restrictors, or if they are missing, let us know so we can fix it. Report repairs:

Keeping children safe

To keep children safe around windows at home, make sure to: 

  • check your window restrictors are working properly and report any issues 
  • teach children to play away from windows 
  • make sure furniture they can climb on is away from windows and balconies, and can’t be moved to use as a step 
  • keep windows closed and locked when not needed or when young children aren’t being supervised 
  • don't show children how to remove window restrictors
  • ask about window safety when you visit other people’s homes with your children.

Staying cool safely

To stay cool safely in your home when temperatures rise, try: 

  • closing curtains and blinds in the day – heavy curtains and blackout blinds keep heat out best 
  • only opening windows when it’s cooler, so you don’t let hot air in – if possible, open them on two sides of your home to encourage a breeze
  • if you’re using a fan, placing a dish of ice in front of it and keep doors closed so it cools the room you’re in 
  • not to use appliances like ovens or washing machines during the hottest part of the day because they create heat
  • having cool showers or using cold-water bottles.

GOV.UK has more tips on staying cool and safe.

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