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Some online services unavailable on Saturday 23 November and Monday 25 November

Due to essential maintenance some of our online services will be unavailable over the next few days.

  • On Saturday 23 November between 9am–5pm you will be unable to view your council tax, council tax support and housing benefits accounts or documents while we upgrade our systems.
  • On Monday 25 November between 6–11pm our online parking services will be unavailable. During this time, you won’t be able to review or pay for parking tickets or buy parking permits or visitor vouchers.

We are sorry for any inconvenience while we carry out these necessary works.

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Inspecting your property

We may need to inspect your property as part of the licensing process to check compliance with your licence conditions - more about this and how we identify and enforce unlicensed properties.

Property licensing compliance inspections

As part of the property licensing process, we may need to carry out an inspection. The purpose of this visit is to check compliance with the conditions of the licence that has been issued.  

We are committed to working with landlords to educate and improve standards across the sector. However, non-compliance with the conditions is a criminal offence which may lead to enforcement action being taken against the licence holder and/or managing agent in the most serious of cases.  

Inspections will be carried out on the basis of the level of risk with the higher risk properties being inspected first.   

How we identify unlicensed properties

The council uses a number of different data sources to identify unlicensed properties, including checking these against existing licences and licence applications. If we believe a property is unlicensed, we will investigate. This may include making an unannounced visit to the property and if the property is found to be unlicensed, we will take enforcement action. 

Enforcement action

Operating an unlicensed property is an offence, which can lead to the following: 

  • prosecution and a fine of an unlimited amount OR a Civil Penalty Notice of up to £30,000 
  • issuing of a reduced term licence 
  • inclusion of the person committing the offence on the Mayor of London’s Rogue Landlord database.

In addition, tenants who have been living in an unlicensed property may be eligible to reclaim any rent they paid during the period of time the property was unlicensed. 

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.