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Payments unavailable on Tuesday 8 April, 9.30am-4.30pm

You will not be able to make any online payments on Tuesday 8 April, 9.30am-4.30pm while we carry out essential maintenance.

This will affect all online payments, including parking permits, parking tickets (PCNs), council tax and rent payments. You will also not be able to make payments using our automated payment line 020 7527 8000 or by calling 020 7527 2000.

If you need to make a payment, please try again after 4.30pm on Tuesday. We are sorry for any inconvenience while we carry out this essential work.

 

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Rent arrears

You will receive a letter in the post notifying you if your rent account has gone into arrears. Getting into rent arrears can have consequences. 

If you have problems paying your rent or already have arrears, you can email us at income.recovery@islington.gov.uk.

Consequences of rent arrears

If we are unable to come to a reasonable agreement or if you do not keep to an agreement, we can refer your case to court. If the court decides to give us possession of your property we may be able to evict you from your home.

Good reasons not to get into arrears

  • If you are evicted from your home for rent arrears the council will not normally rehouse you.
  • You may have trouble getting credits such as loans and hire purchase.
  • You may not be able to get a mortgage as building societies and other lenders may with your permission ask us for a rent payment reference.
  • You will not normally be able to get a transfer or mutual exchange.
  • You will not be allowed to rent a parking facility. If you already rent one, it will be taken away from you.

Universal Credit 

For those who move to Universal Credit you will no longer be able to claim Housing Benefit. Support with your housing costs will be provided as part of a single Universal Credit payment and you will be told what the housing element of your payment is.