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We are making some improvements to our website and are looking for your feedback to help us understand more about your experience today. It will help us see how well it’s working and shape future changes.

Complete this short survey to let us know what you think – it should take no more than five minutes to complete. Thank you for your help.

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Accessibility statement

This statement applies to content published on the Islington Council website.  This accessibility statement does not apply to websites that are not part of the Islington.gov.uk domain.  Much of our digital content is delivered by third parties.  Content delivered by third parties on different domains have separate accessibility statements.

This website is run by Islington Council.  We want as many people as possible to be able to use this site.  You should be able to:

  • Change colours, contrast levels and fonts using browser or device settings
  • Zoom in up to 400% without the text spilling off the screen
  • Navigate most of the website using just a keyboard or speech recognition software
  • Listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Not all of our PDFs are correctly tagged.  This can mean that the content is not meaningfully read aloud by screen reading software.
  • Not all of our PDFs have titles.  This can make the purpose of the PDF difficult to determine for screen reader users who cannot see the screen.
  • Not all of our PDFs have headings and the heading levels of our PDFs are not always logical.  This can make page navigation difficult for screen reader users who cannot see the screen.
  • When users try to type in common personal data, the autocomplete entries may not always show.  For users with dexterity difficulties this could make filling out forms more time consuming.
  • On small screens, on some pages, users may have to scroll horizontally.
  • The ReCaptcha badge is not read out meaningfully by some screen reading software.
  • The translation pages contain image of text.  The non-English content on the translation pages is not available to screen reader users who cannot see the screen and will pixelate when zoomed in.
  • The same link text is used for different link destinations.  This can make the purpose of the link difficult to determine, especially for screen reader users who cannot see the screen.

Feedback and contact information

Feedback on our site

Please contact us if you find any problems not listed on this page, think we’re not meeting accessibility requirements or would like information in an alternative format like accessible print, large print, easy read, audio recording or Braille.

We’ll consider your request and get back to you in 10 working days.  Issues relating to the digital accessibility of the site will normally be looked into by the relevant service provider and the Web Services team of Islington Digital Services.  Requests for alternative format will normally be dealt with by the relevant service provider and the Communications team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Islington Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website has been tested against the Web Content Accessibility Guidelines version 2.2 AA standard (WCAG 2.2 AA).

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

Non-compliance with accessibility regulations

The content listed below is not accessible for the following reasons.

  • The correct autocomplete values are not correctly set on some of the form controls. This violates WCAG success criteria 1.3.5 Identify Input Purpose.
  • Not all PDFs have titles set in the title attribute.This violates WCAG success criteria 2.4.2 Page Titled.
  • Not all PDFs are tagged. This violates WCAG success criteria 1.3.1 Info and Relationships.
  • Not all of our PDFs have headings and the heading levels of our PDFs are not always logical.This violates WCAG success criteria 1.3.1 Info and Relationships.
  • On small screens, on some pages, users may have to scroll horizontally.This violates WCAG success criteria 1.4.10 Reflow.
  • The ReCaptcha badge is not read out meaningfully to screen reading software.This violates WCAG success criteria 1.3.1 Info and Relationships.
  • The translation pages contain image of text.This violates WCAG success criteria 1.4.5 Images of Text.
  • The same link text is used for different destinations.This violates WCAG success criteria 3.2.4 Consistent Identification.

Exemptions

  • Some of our PDFs are authored by third parties who we have not paid nor been involved in the authoring process.
  • Some of our PDFs were created before the 23rd of September 2018 and are not essential for supporting our services.

What we are doing to make this website more accessible

The issues with the Recaptcha badge will be resolved by the end of January 2026.

 

We have manually assessed and fixed all of our core components for digital accessibility using assistive technology tools such as screen reading software and voice recognition software.  The core components are repeated content (for example the navigation menu or the cookie banner).  Because of the size of the site we cannot however manually assess every page for WCAG compliance.  We use automated software to check our site for WCAG compliance failures and continue to resolve the issues discovered.   We provide training in PDF accessibility to all the document publishers as well as software to make the PDFs more accessible.  We have also paid outside contractors to remediate our PDFs.  We regularly review selected PDFs manually to check quality. 

 

Major changes to the website are reviewed for accessibility before go live.

 

We are currently in the process of rebuilding the Islington.gov.uk website, which we are aiming to complete by summer 2027.  As part of this we will ensure that the core components are accessible and review our content for accessibility. We will reduce the total number of PDFs on the website which will enable us to more effectively manage accessibility issues with PDFs.

Preparation of this accessibility statement

This statement was originally published in September 2020. It was last reviewed on 09-12-2025.

This website was last tested on 09-12-2025.  The most recent tests have used Silktide automated checking software only.  However, manual tests using assistive technology have previously been carried out on core components.

This accessibility statement will next be reviewed on 09-12-2026.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.